The purpose of this role is Delivering high-quality customer service by meeting Customer expectation through excellent order management process and ensuring a seamless delivery to the customer.
To succeed in this role, you need to have:
- Excellent communication skills - includes communicating through email and phone calls.
- Strong result -driven motivation.
- Proficiency in Czech or/ and Slovak language written and spoken.
Your responsibilities:
- Performing outbound customer calls as part of order management process, aim is to offer/sell company’s products to existing customers [2 LOB’s – cylinder and bulk].
- Negotiate price within approved DOA.
- Service customers also via email to resolve customer queries with post-order issues, delivery status and any issues with fulfillment.
- Build a relationship with the customer.
- Handling incoming calls related to orders of company’s products or related to company’s products from existing or potential customers.
- Provide support to customers by answering inquiries, resolving issues, and ensuring satisfaction.
- Identify areas of improvement and convey trends in customer calls to leadership.
- Assisting and coordinating information flow with other teams in leveraged and retained organization.
- Collaborate with the sales team to address customer concerns.
- Following and contributing to the communication procedures, guidelines and policies.
- Navigate multiple software applications and technologies simultaneously.
- Other duties as assigned by superior .
Our requirements:
- If you have excellent knowledge of foreign language Czech or Slovak both verbal and written
- If you have working knowledge of English both verbal and written
- If you have min. 2 years’ experience in similar position
- If you know logistic processes
- If you are self-reliance
- If you know how to facility for multi-tasking, prioritizing, and managing time effectively.
- If you have decision-making skills.
- If you fill comfortable working both individually and as part of a team.
- If you are confident with Microsoft Office package (Outlook, Word, Excel)
What we offer
- International & dynamic environment
- Hybrid & Remote working
- Private medical care
- Christmas and annual bonus
- Cafeteria
- Lunch pass
- Life insurance
- Holiday funds
- Employee referral program
- Corporate sports team
- Bike parking
- Charity initiatives
- Integration events